Information for International customers

Information for International customers

This information is valid for customers outside Canada only. 

Ordering and paying

All prices on this site are in Canadian dollars. The conversion to your currency will be done by PayPal or your credit card company, depending on your method of payment, after you have placed your order.

We accept Visa, MasterCard or PayPal payments in Canadian dollars. No cheques or money orders.

Shipping information

William Wood-Write Ltd. aims to ship within 24 hours of an order being placed on regular business days, Monday to Friday. Orders placed on the weekend or statutory holidays will be shipped as soon as possible on the next available business days. During busy periods, this may take a bit longer, but we'll still work hard to make sure your order gets on its way to you as quickly as possible.

We ship to the U.S. and select international destinations using Canada Post services only. All shipping rates quoted on the site are based on parcel weight and destination and are in Canadian dollars. Shipping rates are calculated automatically by Canada Post’s real-time shipping calculator when you are checking out, according to the total weight of the items in your order and the address to which you are having them shipped.

We currently ship to most countries in Europe, as well as Australia, Japan, New Zealand, South Korea, UK, and the United States. 

Any taxes, duties, brokerage charges or other fees you may be charged are the sole responsibility of the receiving customer.

William Wood-Write Ltd. has no control over the speed or quality of shipping services provided by the carriers and is subject to their specified service terms and conditions.

Returns

No returns, refunds or replacement on pen blanks.

Defective parts must be sent back to us so we can determine if it is a manufacturing defect. If it is a manufacturing defect, we will replace the part and sent it out via regular letter mail only.

If you wish to return an unused product for refund, you must contact us prior to returning the item to us. We do not accept returns shipped to us without prior authorization from William Wood-Write Ltd., nor do we accept returns of items that have been used. 

Shipping costs for any items you wish to return are your responsibility. Items must be returned to us in their original condition, unused, undamaged or otherwise unaltered and in their original packaging, in order to qualify for a refund.

If an item is lost or damaged during return shipping, refunds will not be available. William Wood-Write Ltd. reserves the right to refuse any returns or refunds at its sole discretion.

We do not provide refunds for shipping costs or any taxes, duties or other fees you may have incurred related to your order.

Refunds or returns are not available for custom products or clearance items.

We do not warranty or accept any responsibility for finished pen or project kits that have been sold to an end user.