Refund, return, exchange

Refund, return, exchange

Please check your pen or project kit to ensure all parts are there BEFORE beginning to make and assemble your project. If parts are missing or damaged, you must contact us WITHIN 60 DAYS OF THE DATE ON YOUR INVOICE and make arrangements to return the entire unused kit for exchange or refund. We do not have spare parts for kits and we cannot replace kits that you have already started working with.

Please inspect your blanks carefully BEFORE beginning to cut, drill or turn. We do not replace blanks that become damaged during cutting, drilling, turning or finishing.

If you wish to return an unused product for exchange or refund, you must contact us within 60 days of the date on your invoice, prior to returning the item to us. We do not accept returns shipped to us without prior authorization from William Wood-Write Ltd. Refunds, returns and exchanges are not available for custom products or special order items.

Items must be returned to us in their original condition, unused, undamaged or otherwise unaltered, and within 60 days of the date on your invoice in order to qualify for a refund or exchange. If an item is lost or damaged during return shipping due to inadequate or inappropriate packaging or if you return a product that is used, damaged or broken, refunds/returns/exchanges will not be available.

William Wood-Write Ltd. reserves the right to refuse any returns, exchanges or refunds at its sole discretion. Please allow two to three weeks after receipt of any returned items for refunds or exchanges to be processed.

Shipping costs for items you wish to return are the responsibility of the customer.

William Wood-Write Ltd., 1-877-585-0403 or williamwoodwrite@penblanks.ca.